Privacy Policy

Privacy Policy

Last updated: June 2025

At Monica Bini Counselling, I am committed to protecting your privacy and handling your personal information with care, sensitivity, and respect.

Who I am

Monica Bini MBACP is the data controller responsible for the personal information you provide through this website and in the course of counselling services.

What information I collect

I may collect and process the following information:

  • Your name
  • Email address
  • Telephone number
  • Information you provide when making an enquiry
  • Information shared during counselling sessions
  • Website usage information collected through cookies and analytics

Why I collect your information

I collect personal information in order to:

  • Respond to enquiries
  • Arrange and manage appointments
  • Provide counselling services
  • Maintain appropriate clinical records
  • Meet legal, ethical, and professional obligations

Confidentiality

Everything discussed within counselling sessions is treated as confidential.

There are rare circumstances where confidentiality may need to be broken, including:

  • Where there is a serious risk of harm to yourself or another person
  • Where required by law
  • Where there are safeguarding concerns involving a child or vulnerable adult

Where possible, this would be discussed with you first.

How your information is stored

Personal information is stored securely and access is restricted to authorised persons only.

Information is retained only for as long as necessary in accordance with professional requirements and legal obligations.

Your rights

Under UK data protection legislation, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request erasure of information where appropriate
  • Restrict or object to certain processing activities
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Monica Bini 
Email: hello@monicabini.co.uk

For further information about data protection rights, visit the Information Commissioner’s Office